A computer problem can stall your whole day. With our remote access software installed, we can connect to your computers wherever they are, at the office or at an employee’s home, and start fixing the problem within minutes of your call. Most issues are resolved the same day.
Why our clients like it
The software is free to install on all your business computers, and there are no monthly fees. You pay only when you actually need support. Skipping the drive time means we get to your problem sooner and you pay for less of our time.
It also helps us catch trouble early. Warning signs like a failing hard drive or a full disk are often visible before they take a computer down, and fixing them early beats recovering from them later.
You stay in control
We connect only when you or someone you designate gives explicit permission, every single time. During a session you can watch everything we do on your screen, and you can end the session whenever you want.
Common questions
How does remote access work?
A small, lightweight program runs in the background on your computer. It uses almost no resources and won't slow anything down. When you ask for help and approve the session, it lets our technician see your screen and fix the problem as if we were sitting at your desk. We can also do one-time sessions that leave nothing installed afterward.
Is the software really free?
Yes. Remote access lets us fix problems in minutes instead of scheduling a visit, which saves us time and saves you money. You pay for support when you use it, and nothing else.
How secure is the connection?
Every session is fully encrypted. Only authorized technicians can initiate a connection, multi-factor authentication is required on our end, and no session starts without your explicit approval.
Can you get into my computer whenever you want?
No. Our security policy only permits a connection when you explicitly allow it. If you prefer, we can use temporary sessions that leave no remote access software on your computer at all.
Can I see what you're doing while you're connected?
Yes. You can watch the whole session in real time on your own screen, and you can end it at any moment.
What about sensitive files on my computer?
Our technicians see only what's on screen during the session, and you're welcome to close anything private before we connect. All connections are encrypted.
What if I'd rather not use remote access?
That's fine. We do on-site visits too, and some problems are better handled in person anyway. Use whichever you're comfortable with.